Do you charge for technical support?
Answer
Depending on service levels, technical support is included. Complete Managed Hosting includes all necessary support to keep your servers functioning at peak performance and efficiency. Proactive Managed Hosting includes proactive maintenance such as patching, services packs, and automated remediation of failures. Advance troubleshooting and hands-on support is available for additional fees on a pay-as-you-go plan or a block-of-hours program.