Frequently Asked Questions

Here are some of our frequently asked questions. If you don’t find what you’re looking for here, contact us.

  1. Can you manage my equipment if I ship it to the Dallas Data Center?
  2. Can I have my equipment shipped directly to the Dallas Data Center?
  3. Do you charge for technical support?
  4. How can you support me in the event of an emergency at my current location (i.e., if I’m not currently a DDC client)?
  5. How fast can you complete a reboot?
  6. What operating systems do you support?
  7. What security services do you offer?
  8. What type of redundant features do you offer?
  9. What is Colo by the U?
  10. How big is a U?
  11. What are the benefits of dedicated servers?
  1. Can you manage my equipment if I ship it to the Dallas Data Center?

    Absolutely. We can manage your equipment whether you purchased through us or through your own sources.

  2. Can I have my equipment shipped directly to the Dallas Data Center?

    Yes, be sure your boxes are clearly labeled and addressed to:
    “YOUR COMPANY NAME”
    c/o Dallas Data Center
    12712 Park Central Drive
    Suite 204
    Dallas, TX 75251

  3. Do you charge for technical support?

    Depending on service levels, technical support is included. Complete Managed Hosting includes all necessary support to keep your servers functioning at peak performance and efficiency. Proactive Managed Hosting includes proactive maintenance such as patching, services packs, and automated remediation of failures. Advance troubleshooting and hands-on support is available for additional fees on a pay-as-you-go plan or a block-of-hours program.

    For colocation customers, typically reboots are included for no additional charge and other additional services are available for an additional fee.

  4. How can you support me in the event of an emergency at my current location (i.e., if I’m not currently a DDC client)?

    In the event of an emergency at your current location we offer the following 911 benefits at breakneck speed:

    • Replicate your servers
    • Restore backups
    • Restore drivers

    We can even offer a service where your equipment takes priority and can be removed and relocated first.

  5. How fast can you complete a reboot?

    Response time for a ticket is 30 minutes or less. Once the action for a reboot is started, the reboot time varies depending on the server. Average time of a physical server reboot is 5-8 minutes.

  6. What operating systems do you support?

    Window’s Platforms, Linux (all flavors), Oracle, and MySQL.

  7. What security services do you offer?
    • Network Security (IDS/IPS Services, Firewall Security Services)
    • Server Security (OS Hardening, HIDS)
    • Facility (multi-level physical access controls, N+2 redundant HVAC climate control, dry pipe zoned fire suppression systems, locked cabinets, cages, storage and suites)
  8. What type of redundant features do you offer?

    Power, HVAC, and network

  9. What is colo by the U?

    Dallas Data Center offers affordable and flexible colocation options in order to meet the needs of our clients. Colo By The U is a flexible, scalable solution that helps your company meet its current technology needs by placing your equipment in a secure and controlled data center environment, allowing you to expand your business and network as your needs grow.

    And Colo By The U is cost effective–you’ll save money by paying only for the cabinet space that you need, instead of investing in equipment you don’t need for your business right now.

  10. How big is a U?

    A U is 1.75 inches of vertical cabinet space within a cabinet. “U” stands for unit and is shorthand for rack unit or RU. A U is a commonly used description of how large a server is (e.g., a 1 U server, a 2 U server, etc.) and determines how much rack space in a cabinet the server requires.

  11. What are the benefits of dedicated servers?

    Some providers sell you space on a shared server. This means your information is in a different folder on a single server. Having your own dedicated server means that someone else’s actions will not affect you.